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Postage and Return Policy

1. Postage

1.1 Orders placed before 2pm Monday - Friday will be dispatched the same day. Orders placed after 2pm will be dispatched by the following working day. Orders placed on Saturday, Sunday or on bank holidays will be dispatched on the following working day. The average time for delivery is:

Standard – Estimated 3-5 working days from the date of postage. Not guaranteed. This is a free delivery service.

Please note: The maximum possible delivery time extends to 10 working days. If your Standard Delivery order has not arrived by that time, please contact Beauviva.

1-3 Business Days – Issued on a 1-3 Business Days service. Normally delivers next working day, but not guaranteed. Beauviva charge a flat rate of £3.00 per package for this service. 

Next Business Day - The cost for Next Business Day Delivery is £10.00. Delivery will be made the next working day for orders placed before 2pm or the second working day for orders placed after 2pm. Orders placed at weekends or on bank holidays will be dispatched on the following working day.

1.2 While we will endeavour to pass on requests for items to be left in particular locations if undelivered, Beauviva cannot compel carriers to honour those requests. Beauviva will not be responsible for any loss or damage to items where such a request has been made.

1.3 By ordering with Beauviva you accept the Terms and Conditions of the postage or courier service we choose to use for delivery of your order.

1.4 We reserve the right to combine orders to the same address into a single package at our discretion. No discount or refund of postage paid is available to you in this event.

2. Returns

2.1 Beauviva will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage. 

2.2 Beauviva is not able to process a refund or exchange for any items which have been opened or used.

2.3 You must send an email to help@beauviva.com within 7 days of receiving the product if you wish to return it. The product itself must be returned within 14 days of you receiving it.

2.4 Items delivered to you in a box must be returned in a box, undamaged, to remain entitled to a full refund. Damaged items will be partially refunded, or in extreme circumstances not refunded at all.

2.5 No refund is available for any shipping cost paid when you placed your order. There will be no reimbursement for any shipping cost incurred in returning the goods.

3. Exchanges

3.1 Beauviva will not generally accept any exchange request for undamaged products. Please follow our refund procedure and place a separate order for the correct item.

3.2 Beauviva is not able to process a refund or exchange for any items which have been used or opened.

3.3 You must send an email to help@beauviva.com within 7 days of receiving the product if you wish to exchange it. The product itself must be returned within 14 days of receipt.

3.4 Beauviva cannot provide exchanges where the desired item price is lower than the original. In these circumstances, a refund will be made back to the original payment card and the desired item can then be purchased separately. Beauviva cannot exchange items for a higher value and charge you the extra, if this is desired the product should be returned for a refund and the desired item purchased separately.

3.5 Please note, Beauviva are not able to reimburse you for the postage cost to return the goods. The exchange item requested will be sent to you free of charge. A £5.00 administration charge will apply for all exchanges.

4. How To Return

4.1 Beauviva recommends that you use a traceable shipping method (e.g. Royal Mail Recorded Delivery) to send any goods back. Beauviva will not be held liable if this has not been done and the product is not received by us.

4.2 Please send returns to Beauviva, 1A Rugby Road, Big Yellow, Suite 27783, Twickenham, Middlesex TW1 1DG